The MOI service stack, including the production dialogue engine, guardrails and policy gates, answers from staging citizen records. Confirmed actions execute against the staging test backend: recorded state stays consistent across sessions until an admin reset. No real money ever moves.

1 · Log in - sign in with your traffic file number or Emirates ID on the temporary sign-in form. Capt. Fahim opens the conversation proactively - greeting you by name and flagging anything on your record worth handling. Tap Logout (top right) to return to the login screen; the chat answers from the signed-in record.

2 · Chat or talk - try: "show my fines", "pay them all", "renew my license", or Arabic: «اعرض مخالفاتي». Tap 🎤 to talk (tap ⏹ when done), tap auto for hands-free, or tap live for the full conversation mode - the server itself listens, shows your words as you say them, and you can interrupt the bot mid-sentence just by speaking.

3 · Watch the machinery - SOAP traffic shows every real ADP request with the values sent and the values the response had to return (chips + highlights). Flow & agentic shows the conversation state machine, the journey, and the documented ADP chains ticking off live.

4 · Show agentic - just TELL Capt. Fahim in chat (typed or spoken, EN/AR/Gulf): "auto-pay my new fines up to 800 AED". It offers a consent card; tap Activate and the real journey evaluates it, asks for approval, then stops at the closed execution gates and names exactly which MOI sign-offs are missing. Ask "what standing orders do I have", "why hasn't it paid", or "cancel the auto-pay" - every button in Flow & agentic is reachable from the conversation, and the pane mirrors it live. A typed "yes" never activates; only the card button does.

5 · Human in the loop - open the 🛡 Ops console (top bar, or /ops; admin key) in a second window. It shows every live session with its transcript, the IT logs (turns, errors, SOAP, officer actions) and the voice concurrency gauges. The 👮 Officer Desk (/officer) is the agent-side workstation: citizens who ask for a human are routed into a queue with their wait time - Take next assigns the longest-waiting chat, you respond from the composer, and Release to AI hands back. From the supervisor console, pick a session and tap Join: the citizen sees "an MOI officer has joined", the AI yields the conversation, your messages appear as officer bubbles, and Release hands back to the agent - mid-conversation, no restart. Beyond the voice capacity limit, new users simply don't see the mic icon until a slot frees.

▦ My services board (header button) is the citizen's own page: their vehicles and licence as asset cards, work orders in progress, and the latest receipts, using the same records as the chat. The Deployment tab shows the on-premises component stack with MOI's review status per item. The Services tab shows availability: green = available in staging, amber = documented and available through the test service but not in chat, red = do not test (waiting on MOI). The model badge (top) shows whether the live model or the deterministic fallback is answering.