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Operations Console · Agent Platform

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Capacity now - live infrastructure
Utilization
Active chats = sessions with a message in the last 5 minutes; headroom is measured against the deployment's rated capacity (CHAT_CAPACITY, from the sizing document). Voice capacity (VOICE_MAX_CONCURRENT) is enforced live: beyond it, new users don't see the microphone and voice turns get the polite busy line.
System detail - everything running right now
Recent turns
timesessionpersonachannellanglatencystatus